Community liaison officer

Publié le : 

21 octobre 2022

L’Association canadienne-française de l’Ontario, de Stormont, Dundas et Glengarry (ACFO SDG) actively seeking a community liaison officer

Status: Under fixed term contract

Hourly rate: Between $21 and $25 per hour

Regular work week: 40 hours

Work location: Cornwall, Ontario

About us:


A uniting organization of Stormont, Dundas and Glengarry serving Francophones and Francophiles, ACFO SDG offers innovative community, cultural, recreational, and economic services within a proud and diverse community. ACFO SDG is an essential resource for Francophones and Francophiles in the Stormont Dundas and Glengarry region.

Our strategic pillars:

  • Leadership and community cohesion
  • Representation and collaboration with governments
  • Outreach and celebration
  • Organizational performance

Would you like to find this type of living environment?

  • Bilingual community
  • Regional economic and cultural center, halfway between Montreal and Ottawa
  • Along the St. Lawrence River, an incomparable playground

We offer you a work environment:

  • Non-profit organization, answering to a board of directors composed of volunteers
  • Young, dynamic, creative, and committed team
  • Multicultural work environment
  • Regular collaboration with many community actors
  • Work experience in an innovative reception center for newcomers

In this role, you will:

  • Provide customer service and respond to inquiries from vulnerable beneficiaries, as well as the reception service volunteers
  • Perform reception procedures following an established protocol.
  • Meet daily with the beneficiaries of the transition center to monitor their needs according to the ACFO-SDG formula.
  • Ensure reception and listening to beneficiaries
  • Ensure shelving and monitoring of emergency store inventory
  • Carry out regular follow-up with beneficiaries, ensure their well-being and the smooth running of their procedures
  • Fill and follow the database to ensure and facilitate the offer of services to beneficiaries
  • Work under the responsibility of the site coordinator for the implementation of events.
  • Provide beneficiaries with referrals to community partners, following the ACFO SDG reception model
  • Write daily reports for the Site Coordinator to review.
  • Attend team meetings and help improve the process for beneficiaries and newcomers.

What we are looking for:

  • Strong written and verbal communication skills in French and/or English
  • Proficiency in other languages
  • Proficiency in the use of the MS Office suite
  • Ability to effectively solve problems, organize and execute tasks in a fast-paced environment
  • Strong interpersonal skills, including diplomacy, empathy, and the ability to handle difficult situations
  • Ability to work independently and in a team


  • First aid certificate or personal care experience
  • Experience working with volunteers
  • Candidates may send their cover letter and curriculum vitae, in PDF format, by email to Céline Baillargeon-Tardif at the email address:
  • We thank everyone who has expressed an interest in this position. However, we will only contact those selected for the interview stage.