Community liaison officer

L’Association canadienne-française de l’Ontario, de Stormont, Dundas et Glengarry (ACFO SDG) actively seeking a community liaison officer

Status: Under fixed term contract

Hourly rate: Between $21 and $25 per hour

Regular work week: 40 hours

Work location: Cornwall, Ontario

About us:

Purpose:

A uniting organization of Stormont, Dundas and Glengarry serving Francophones and Francophiles, ACFO SDG offers innovative community, cultural, recreational, and economic services within a proud and diverse community. ACFO SDG is an essential resource for Francophones and Francophiles in the Stormont Dundas and Glengarry region.

Our strategic pillars:

• Leadership and community cohesion
• Representation and collaboration with governments
• Outreach and celebration
• Organizational performance

Would you like to find this type of living environment?

• Bilingual community
• Regional economic and cultural center, halfway between Montreal and Ottawa
• Along the St. Lawrence River, an incomparable playground

We offer you a work environment:

• Non-profit organization, answering to a board of directors composed of volunteers
• Young, dynamic, creative, and committed team
• Multicultural work environment
• Regular collaboration with many community actors
• Work experience in an innovative reception center for newcomers

In this role, you will:

• Provide customer service and respond to inquiries from vulnerable beneficiaries, as well as the reception service volunteers
• Perform reception procedures following an established protocol.
• Meet daily with the beneficiaries of the transition center to monitor their needs according to the ACFO-SDG formula.
• Ensure reception and listening to beneficiaries
• Ensure shelving and monitoring of emergency store inventory
• Carry out regular follow-up with beneficiaries, ensure their well-being and the smooth running of their procedures
• Fill and follow the database to ensure and facilitate the offer of services to beneficiaries
• Work under the responsibility of the site coordinator for the implementation of events.
• Provide beneficiaries with referrals to community partners, following the ACFO SDG reception model
• Write daily reports for the Site Coordinator to review.
• Attend team meetings and help improve the process for beneficiaries and newcomers.

What we are looking for:

• Strong written and verbal communication skills in French and/or English
• Proficiency in other languages
• Proficiency in the use of the MS Office suite
• Ability to effectively solve problems, organize and execute tasks in a fast-paced environment
• Strong interpersonal skills, including diplomacy, empathy, and the ability to handle difficult situations
• Ability to work independently and in a team

Assets:

• First aid certificate or personal care experience
• Experience working with volunteers